Shipping and Returns
Welcome to eRatchet’s Shipping and Returns page. We strive to provide you with transparent and efficient shipping services to ensure your satisfaction. If you have any specific shipping needs or inquiries, please do not hesitate to contact us.
Shipping Information
Order Processing: All orders placed before 2pm EST on weekdays (excluding weekends and holidays) are shipped the same day.
Free Shipping: We offer free shipping on all orders.
Shipping Methods
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Standard Shipping:
- Carrier: USPS, Canada Post, UPS, Purolator, FedEx, among others.
- Delivery Time: Typically 3-7 business days depending on destination.
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Ground Shipping:
- Carrier: USPS, Canada Post, UPS, Purolator, FedEx, among others.
- Delivery Time: Usually 2-5 business days within continental US/Canada.
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Expedited Shipping:
- Carrier: USPS, Canada Post, UPS, Purolator, FedEx, among others.
- Delivery Time: 1-3 business days depending on destination.
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International Shipping:
- Carrier: USPS, Canada Post, UPS, Purolator, FedEx, among others.
- Delivery Time: Varies by destination country. Customs clearance may affect delivery times.
Order Confirmation and Tracking
Once your order is processed, you will receive an email confirmation with your order details and tracking information. You can track your shipment using the provided tracking number on our website or directly on the carrier’s website.
Returns
We want you to be completely satisfied with your purchase. If you wish to return an item, please review our return guidelines below:
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Return Guidelines:
- Items must be returned within 30 days of purchase.
- Items must be unused and in their original packaging.
- Customers are responsible for return shipping costs unless the return is due to our error.
Defective, Damaged, or Missing Products
In the unfortunate event that your order arrives defective, damaged, or with missing items, please contact our customer service team immediately. We will work swiftly to resolve the issue and ensure your satisfaction.
Billing
Your credit card will be charged at the time of purchase. We accept all major credit cards.
Tax
Applicable sales tax will be added to your order based on your location and the items purchased.
Thank you for choosing eRatchet. If you have any questions or need further assistance regarding shipping, returns, or any other inquiries, please don’t hesitate to reach out to our customer service team. We are here to help!